Why am I not receiving system emails from ZenEmployee? – Employee Service

In this article, we explain why you may not be receiving system emails from ZenEmployee. You will find some steps to perform to ensure you receive all ZenEmployee emails.

Some email providers, for example, Gmail or Outlook, block certain inbound emails to protect you from unwanted or malicious messages (phishing emails or spam). However, in some cases, emails may be erroneously blocked. This issue may also affect ZenEmployee's system emails, preventing the delivery of notifications from ZenEmployee or password-reset emails.

To make sure that all ZenEmployee emails appear in your inbox, we recommend taking the following steps:

Add to contacts

To be sure your email provider will correctly assign ZenEmployee messages to your inbox folder, add the email address “info@m.ZenEmployee.de” to your contacts. Email addresses stored in your contacts are usually routed to the correct folder without any problems.

Flag as “No spam”

Please check whether ZenEmployee messages are currently being incorrectly assigned to your spam folder. If this is the case, then you have the option of flagging ZenEmployee emails as “No spam.” The corresponding sender address will then no longer be blocked in the future.

Unblock the relevant email domains

If you have followed all of the steps described above and are still not receiving any ZenEmployee emails, we suggest that you unblock the email domains “m.ZenEmployee.de” and “mailjet.com” via Settings > Filters and blocked addresses. Mailjet is the external, EU-based email provider that we use to send all of our system alerts.

Allowlist ZenEmployee IP addresses

You can also ensure that the IP addresses of ZenEmployee have been allowlisted on your side. We recommend asking the person responsible for your email domain to add ZenEmployee's two IP addresses. These are 185.189.236.69 and 185.189.236.70.

If you have followed all these steps and are still having problems receiving ZenEmployee emails, we would ask you to consult your email provider or internal IT department to see if any internal settings could be preventing the receipt of ZenEmployee emails.